Information

Delivery Information:

Shipping

Free Shipping

The free shipping terms and conditions vary according to product and delivery specifics.

Applies to the lower 48 states* on products that do not need to be combined with any other items in order to qualify. However, additional charges would apply for lift gate delivery or a rural shipping address. The customer is exempt of these charges if the product is delivered to a nearby terminal, with the customer being responsible for unloading the purchased product.

*The lower 48 states excluding Alaska, Hawaii, US Virgin Islands, and Puerto. For shipments going to these excluded locations, additional freight charges will be applied.

Shipping / Delivery Policy

UPS and FedEx Ground deliveries do not require a signature at the time of delivery and will be left at the location if no person is present, unless otherwise requested.

MaxxMarka, Inc. will email the contact person listed on the billing address of each order after the product ships. This email will contain shipping information, including the shipping or trucking company name, phone number and shipment tracking number. Orders requiring freight delivery will have a delivery notice added to the order. The trucking company will call to schedule a delivery time window.

Delivery Timing

MaxxMarka, Inc. does NOT reimburse for lost rental fees for forklift rentals nor do we compensate for missed deliveries or missed delivery appointments. Freight shipments are unique and there for delivery appointments can be missed, requiring that a delivery appointment be rescheduled. If you require products delivered by a certain date, please call Customer Service to verify product availability and whether the item qualifies for guaranteed shipping dates. All listed shipping times are estimates. Specific delivery dates and/or time frames cannot be guaranteed for any product or order. For orders with deadlines please order well in advance. MaxxMarka, Inc. is not responsible for delayed shipments.

Business deliveries with a loading dock and no need for a delivery appointment are asked to list the receiving party on the shipping address of the order and to contact the trucking company directly to coordinate delivery date and time if needed by the customer. The receiving party is required to meet the truck at the time of delivery to avoid redelivery charges. It’s the responsibility of the receiving party to become informed in order to know when the truck is coming.

For all business deliveries via freight truck, the trucking company will assume your business is open and staffed to receive deliveries Monday through Friday during normal business hours. For business delivery appointments, it is the sole responsibility of the customer to contact the trucking company and arrange a delivery appointment if needed and not already arranged at the time of order.


Terms and Conditions:

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable laws. If you do not agree to these terms and conditions, please do not use this site.

Guarantee and Warranty Policies:

Product Returns

Returns must be made within 30 days of invoice date. You must request a return authorization from our Customer Service department by either calling 1-210-368-9248 or sending an email to us: info@maxxmarka.com.

PLEASE NOTE: Returned merchandise must be in new condition, including all original packaging. We will not issue a credit or refund for any product which is returned to us that has been used or altered, if any parts are missing, or if the packaging is incomplete or ruined.

If you products arrive damaged

  • Do not sign and accept, refuse delivery.
  • MaxxMarka, Inc. will not accept responsibility for damage incurred after a customer has signed for delivered products in good condition.

Product Warranty

Seller warrants this product against defects in materials and workmanship for a period of 12 months from the date of purchase. If the Buyer discovers a manufacturing defect in the product, the Seller will, at its option, repair or replace the product at no charge to the Buyer.

To qualify for warrant repair or replacement you must comply with the following:

  1. You must return the product during the warranty period to the Seller with transportation and insurance charges prepaid.
  2. When returning the product, attach your name, address, work day telephone number, a description of the problem and a copy of the bill of sale bearing the serial number of the returned product for proof of the date of original retail purchase.
  3. Pack the product properly (preferably in its original carton) to prevent damage in transit. You may choose to insure it, but this is not required.

The repaired or replaced product will be returned to you at the Sellers expense.

The warranty term on any product which has been repaired or replaced under this warranty shall be the remainder of the warranty as extended by the number of days that the product was out of your hands for repair.

Should Seller determine that the product is not defective, is not covered by the warranty or is outside the warranty term, Seller shall return the product to you at your expense without being repaired or replaced.

This warranty does not apply if the product has been damaged by accident, abuse, external causes or events, misuse, improper installation, neglect or misapplication, has been altered or modified without the written permission of Seller, has been serviced by non-authorized repair center of Seller, has not been properly maintained or operated according to the operating manual; has been used for non-commercial purposes; or if the serial number has been removed or defaced.

ALL IMPLIED WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE SET FORTH ABOVE.

NEITHER SELLER NOR ITS AFFILIATES ARE RESPONSIBLE OR LIABLE FOR ANY LOSS, INCONVENIENCE OR DAMAGE, WHETHER SPECIAL, DIRECT, INCIDENTAL, CONSEQUENTAL OR OTHERWISE, AND WHETHER KNOWN OR SHOULD HAVE BEEN KNOWN TO SELLER, INCLUDING LOST PROFITS, GOODWILL, DAMGE TO OR REPLACEMENT OF OTHER EQUIPMENT AND PROPERTY AND PERSONAL INJURY RESULTING FROM ANY BREACH OF WARRANTY, THE INABILITY TO USE THE PRODUCT OR UNDER ANY LEGAL THEORY IN CONTRACT OR TORT. THESE WARRATIES AND REMEDIES ARE THE SOLE AND EXCLUSIVE WARRATIES AND REMEDIES IN CONNECTION WITH THE SALE AND USE OF PRODUCT. NO TOHER WARRANTIES, ORAL OR WRITTEN, EXPRESS OR IMPLEID, ARE GIVEN. SELLER’S LIABILTY WHATSOEVER SHALL BE LIMITED TO THE ACTUAL PRUCHASE PRICE PAID FOR THE DEFECTIVE PRODUCT.

Satisfaction Guarantee

MaxxMarka, Inc. guarantees your complete satisfaction! If after receiving and inspecting your purchase you are not totally satisfied, and the product is still in the original packaging unused, simply return the merchandise to us within 30 days of ordering, shipping prepaid, for a full refund of your item’s purchase price less freight. There is no restocking charge within the 30 days, unless it is a special order item from the manufacturer that is not normally stocked in one of our warehouses. Delivery charges are not refundable. The returned merchandise must be new, complete, and in its original packaging. We cannot issue a credit or refund for any product which is returned to us that has been used or altered, or has any missing parts or packaging. All equipment may not be returned once opened or altered in any way.

Privacy

We respect your privacy, so we will never exchange, sell, or give away to any third party any information about you. All information collected on our website is done through a very secure encrypted system.

As you browse MaxxMarka, Inc., advertising cookies will be placed on your computer so that we can understand what you are interested in. Our display advertising partner, enables us to present you with retargeting advertising on other sites based on your previous interaction with MaxxMarka, Inc. The techniques our partners employ do not collect personal information such as your name, email address, postal address, or telephone number.

Disclaimer

While we make every effort to ensure the accuracy of the information contained on our website, errors, inaccuracies, or omissions may occur. MaxxMarka, Inc. reserves the right to make adjustments to correct such information. We also reserve the right to limit quantities on certain products. MaxxMarka reserves the right to refuse or cancel any order on which the product price is found to be incorrect. If a credit card has already been charged for the order, MaxxMarka, Inc. will issue a credit to the card for the amount charged.

Copyrights

The entire content included in this site, including but not limited to text, graphics and/or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of MaxxMarka, Inc. The collective work includes works that are licensed to MaxxMarka, Inc. Copyright 2012, MaxxMarka, Inc. ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with MaxxMarka, Inc. or purchasing MaxxMarka, Inc. products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with MaxxMarka, Inc. or to purchase MaxxMarka, Inc. products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by MaxxMarka, Inc. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Trademarks

All trademarks, service marks and trade names of MaxxMarka, Inc. used in the site are trademarks or registered trademarks of MaxxMarka, Inc.

Indemnification

You agree to indemnify, defend, and hold harmless MaxxMarka, Inc., its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.


Shipping Info:

Getting our products to you involves shipping. There are multiple factors involved in sending equipment and supplies through carriers such as UPS and freight companies and we want you to understand a few things about how we ship.

First, depending on what you order, we have a variety of different packages designed to securely protect your order. While a few products, if ordered separately, are light enough to show shipping costs based upon your location, most equipment orders weigh approximately 100lbs each. We can ship up to 4 pieces of equipment on one pallet and must go via freight.

We have multiple boxes to ship your products and estimating that shipping cost accurately works well if the shipment is light enough for UPS, but ground freight may be economical for large orders.

For this reason, if you are ordering equipment, we will compare freight cost for a common carrier and contact you about the shipment.

Most importantly, please contact us if you have any questions. We are happy to help.

If you have a UPS account or preferred vendor and would like us to ship using your account, please note this on your order or email us at info@maxxmarka.com.

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